Frequently Asked Questions (FAQs) - Glowellvita

Ordering Process

How do I place a custom order?

Simply upload your photo, select your preferred product (framed art, canvas, multi-panel, etc.), choose your size and framing options, and complete checkout. We'll handle the rest!

What file types do you accept?

We accept JPG, PNG, and TIFF files. For best quality, we recommend high-resolution images (300 DPI or higher).

Can I edit my photo before ordering?

Yes! Our design tool allows you to crop, adjust colors, and add filters before finalizing your order.

Product Quality

What materials do you use?

• Frames: Premium hardwood with shatter-resistant acrylic

• Canvas: Museum-grade cotton blend

• Prints: Archival-quality inks on premium paper

How do I ensure my colors print accurately?

For color-critical projects, we recommend ordering a small test print first. Monitor calibration can affect how colors appear on screen vs. print.

Returns & Exchanges

What if I'm not satisfied with my order?

Due to the custom nature of our products, we generally don't accept returns. However, if there's a quality issue, contact us within 14 days for a replacement.

What if my order arrives damaged?

Email photos of the damage to service@ovolowraps.com within 7 days of delivery, and we'll send a replacement at no cost.

Installation

How do I hang my wall art?

All framed pieces include hanging hardware and detailed instructions. For large or multi-panel sets, we recommend professional installation.

Do you offer installation services?

Currently we don't offer installation, but we're happy to recommend trusted professionals in your area.

Corporate & Bulk Orders

Do you offer discounts for bulk orders?

Yes! Contact our corporate team at service@ovolowraps.com for volume pricing on orders of 10+ pieces.

What's your turnaround time for large orders?

Bulk orders typically take 2-3 weeks depending on size and complexity. Rush production may be available.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, All transactions are 100% secure.

Is my personal information safe?

Absolutely. We use bank-level encryption and never store your payment details. Read our full Privacy Policy here.

Still Have Questions?

Contact our customer happiness team:
📧 Email: service@ovolowraps.com